Frequently Asked Questions
I've been looking for a particular item for ever, now I finally find it but it's SOLD OUT.... I blew it! Can I still get it?
Unfortunately you did blow it. Once an item is gone, it is really gone. You need to act quickly to get these incredible deals. However, make sure you never miss a home decor deal again by signing up to our daily email alerts.
Do you accept returns?
No can do. Make sure you purchase with a purpose! Because we are a "deal of the day" site, we cannot accept returns. You can always save it for a gift for someone else if you've changed your mind. If there is a problem with your order, let us know ASAP so that we can make things right. We'll make sure you receive a replacement or exchange if the item is received damaged.
I didn't get my email reminder until after you started, and now it's all sold out. What gives?
Our system is set up to send your email reminder at 11am EST sharp in order to let you know about the day's new decor deals. However, every mail provider is different in the way they scan for spam, and there may be other factors affecting the delivery time. These variances make it possible that the items get sold out before you get a chance to see it. The best way to ensure timely delivery is to add email@example.com to your safe senders list. You also don't have to wait for the reminder to check the daily deals – just head to our site at 11am!
What methods of payment do you take?
We accept Mastercard, Visa, American Express and Discover . All payment methods require a U.S. billing address. You can also use PayPal or Google Checkout as other convenient methods.
Is this website secure for my credit cards?
We wouldn't have it any other way. AntiqueFarmHouse uses a secure online server, and you can be assured of this through the (s) after our http in the address.
Do you offer discount codes?
No. We work hard to ensure we are offering the lowest price we are able. Sometimes the price will increase due to shipping and material fees, but we try to keep those to a minimum when at all possible.
Where is my order?
You can click here to see where in our process your order is.
What do I do if an item arrives damaged?
Please contact our customer support team. If you can, send us photos of the damaged item. We will do our best to help.
I seem to be having a problem placing my order. What do I do now?
Try choosing a different payment method. If your issue is not resolved, try using a different browser or check your security settings. Most issues are related to firewall settings or the browser's security settings.
Hey, I still have items in my shopping cart, and now your site says they are sold out! Will I still be able to get them?
Unfortunately you blew it. Having an item in your shopping cart does not hold it for you, and the item cannot be confirmed until you have completed the checkout process. Sorry!
Can I cancel an order?
Sure... As long as you cancel it before it enters the picking stage, at which point it's almost impossible to locate before it leaves our warehouse.
Where do you ship?
At this time we can only ship to the Contiguous United States (we no longer ship to HI, AK, APO/FPO or Canada - sorry!). We try our best to reach each and everyone of you no matter where you are. It is a little bit more difficult though logistically.
Why does it take 15 business days to ship?
To get you the best quality and price, we work with a variety of vendors and don’t always have items in stock in our own physical warehouse. In those instances, the selected product has to be processed through an outside vendor before we can ship it to you.
Why can't I return something I don't like?
Because we are a "deal of the day" site, we cannot accept returns. Our inventory is fluid and we do not always have a physical inventory to return your item to. However, if there is a problem with your order, let us know ASAP so that we can make things right.
Not finding the answers you need?
Well, email us then – we are happy to help and want to make shopping at our site easy so that you continue to come back and see us! Direct your questions to firstname.lastname@example.org and we'll get right back to you. We care about you, the customer, the most.